Request to Restore
The path for users who may ask for a restore but not perform one — and why you will not find it in the database.
A user who belongs to RequestRestoreGroup but not RestoreGroup does not see a Restore option. They see Request to Restore, which sends an email to a predefined group and does nothing else.
Warning A Request to Restore never reaches ArchiveRequests. Nothing is queued and nothing is audited. Searching the request table for a restore that a user swears they asked for will find nothing, because nothing was ever raised.
What controls it
| Setting | Purpose |
|---|---|
RequestRestoreGroup | The iManage GroupID whose members may ask but not act |
| RequestForRestoreRecipients | Who receives the email — comma-delimited addresses |
| RequestForRestoreEmailSubject | The subject line |
The email template
request-restore-email-template.txt in the StubFiles folder. It supports four variables:
- {C1alias} — normally Client
- {C1Description} — normally Client Name
- {C2alias} — normally Matter
- {C2Description} — normally Matter Name
Note Someone at the firm has to own that mailbox. A Request to Restore that nobody reads is indistinguishable, from the user's side, from a restore that silently failed.