Layout

Navigation

Service Desk is comprised of the following left-navigation components:

• Workspaces
  • You can search on any Workspace in the system, perform one or more bulk operations, and view all Folders as well as Documents under each Workspace. 
• Folders
  • You can search on any Folder in the system, perform one or more bulk operations, and view all sub-Folders as well as Documents under each Folder.
• Documents
  • You can search on any Document in the system and perform one or more bulk operations.
• Trash
  • All documents in the Work 10 Trash Bin will be accessible to Restore and Delete.
• Users
  • You can search on any User in the iManage system, per Library, for the purpose of applying User Groups to another User. Users can be added, one at a time.
• Groups
  • You can search on any Group in the iManage system, per Library, for the purpose of adding Groups and managing Group members.
• My Matters
  • You can search on any User’s My Matters and choose to remove entries from the My Matters.
• DMSync Workspaces
  • Used exclusively with GDSI’s DMSync platform. This list view will show all Workspaces that are Declared as Record (used for Legal Holds).
• Tasks
  • All events that occur in the system which require more time will be listed in this view. Tasks can be viewed in detail. 

By selecting the navigation buttons on the left navigation toolbar, you can access the Workspaces, Folders, Documents, Trash, Users, Groups, My Matters, DMSync Workspaces, and Tasks. The initial screen shown after selecting each of the navigation buttons will be an empty list view. Once you decide to search for one or more entries, the list view will be populated.