Knowledge Center

Service Desk My Matters

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The My Matters list details all My Matters Workspaces for a given user. Simply search for the user from the Search bar:

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Once selected, the Workspaces in the My Matters list will appear:

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Right-click on the My Matters entry to delete it:

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You can add to a user’s My Matters from the Workspace list view and right-click on a Workspace, then choose Add to My Matters.

You can also configure the security of a user’s My Matters by choosing the “Share Access” button at the far right of the screen after first selecting the user:

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Once selected, you can choose to see the complete security access for the My Matters:

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Simply choose the Default as well as the individual ACLs and choose “Save”.

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